Q: How long for my order to be delivered?
A: Delivery within Europe takes 7-11 business days; international times vary.
Q: Can I track my order?
A: Yes, you’ll receive a tracking number via email after shipping.
Q: What if my package is delayed or lost?
A: Check tracking info first. If it seems lost or delayed beyond the expected time, contact customer support.
Q: What if my tracking number isn’t updating?
A: If there’s no update after 48 hours, contact customer support.
Q: What if my order arrives damaged or incorrect?
A: Contact customer support immediately for a return, exchange, or refund.
Q: Does Glamoréa offer free returns?
A: No, return shipping is your responsibility. Contact us within 14 days to initiate a return.
Q: How long to process a return?
A: Returns are processed within 5-7 business days after we receive the item.
Q: What is your return policy?
A: You can return items within 14 days if unworn and in original condition. Contact Customer Support for details.
Q: How long to process a return?
A: Returns are processed within 5-7 business days after receiving the item.
Q: What if my order arrives damaged or incorrect?
A: Contact customer support immediately.
Q: Does Glamoréa offer free returns?
A: No, return shipping costs are your responsibility.
Q: How do I initiate a return?
A: Email us within 14 days with your order number, item(s), and reason. We’ll provide return instructions.
Q: How long to receive a refund after returning an item?
A: Refunds take 7-10 business days after we receive and inspect the return.
Q: What if I haven’t received my refund?
A: Check with your bank. If there’s still an issue, contact customer support.
Q: Is the original shipping cost refundable?
A: No, unless the return is due to our error.
Q: Will I be refunded if I cancel my order before it’s fulfilled?
A: Yes, a full refund will be processed if the order hasn’t been fulfilled.
Keep your wardrobe in top shape with these effortless care tips.
👗 Clothing Care
- Check the Label: Always follow the care label instructions for washing, drying, and ironing.
- Sort Smart: Separate laundry by color, fabric, and washing temperature to avoid damage.
- Choose Wisely: Use the right detergent for your fabrics; gentle for delicates, stronger for tough stains.
- Cool Wash: Use cold water to prevent shrinking and fading; adjust washing cycles by fabric type.
- Dry with Care: Air drying is best; if using a dryer, pick the right setting and avoid over-drying.
- Smooth & Store: Iron or steam on the appropriate heat; store clothes in a cool, dry place, and use padded hangers or fold as needed.
👟 Shoe Care
- Keep Them Clean: Regularly brush off dirt; condition leather, and spot clean fabric shoes.
- Protect & Shine: Use water and stain repellent; polish leather shoes to keep them looking new.
- Dry Naturally: Air dry wet shoes with newspaper inside; avoid direct heat to prevent damage.
- Store Smart: Maintain shape with shoe trees or paper stuffing; store in boxes or on a rack.
- Rotate Often: Don’t wear the same pair daily; give shoes time to breathe and stay fresh.
Quick Tips:
- Treat stains promptly to avoid setting.
- Handle small repairs early, like loose buttons or worn soles, to extend the life of your items.
