At Glamoréa, your satisfaction is our priority. We understand that sometimes things don’t work out as expected, and we are here to help make returns and refunds as smooth as possible.
1. Eligibility for Returns
- Return Window: You have 14 calendar days from the date you receive your order to initiate a return.
- Condition of Items: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. We reserve the right to refuse returns on items that are not in their original condition or show signs of wear, damage, or alteration.
2. Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Gift Cards: All gift card purchases are final and cannot be refunded or exchanged.
- Personal Care Items: Due to hygiene reasons, personal care items, such as cosmetics and skincare products, are non-returnable.
- Custom or Personalized Items: Items that have been customized or personalized according to your specifications cannot be returned unless there is a defect or error on our part.
- Sale Items: Items purchased on sale or clearance are not eligible for return unless faulty or damaged.
3. Return Process
- Step 1: Contact Us: To initiate a return, please contact us at info@glamorea.com within 14 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Step 2: Return Authorization: Once your return request is approved, we will provide you with instructions on how to send the item(s) back to us.
- Step 3: Shipping the Return: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Step 4: Inspection and Refund: Upon receiving your return, we will inspect the item(s) to ensure they meet the eligibility criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
4. Refunds
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: After we receive and inspect your return, please allow 7-10 business days for the refund to be processed. The time it takes for the refund to appear in your account may vary depending on your payment provider.
- Deductions: If any original shipping fees were charged at the time of purchase, they will not be refunded. Additionally, the cost of return shipping will not be reimbursed.
5. Exchanges
- If you wish to exchange an item for a different size, color, or style, please contact us at info@glamorea.com within the 14-day return window. Exchanges are subject to product availability.
- If the desired item is not available, you may choose to receive a refund or opt for store credit.
6. Faulty or Damaged Items
- If you receive an item that is faulty, damaged, or incorrect, please contact us immediately at info@glamorea.com. We will arrange for the item to be returned and a replacement sent at no additional cost to you. If a replacement is not available, you will receive a full refund, including any original shipping costs.
7. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account or credit card statement again.
- If the refund is not reflected, contact your credit card company or bank, as it may take some time before the refund is officially posted.
- If you’ve done all of the above and still have not received your refund, please contact us at info@glamorea.com for further assistance.
8. Contact Us
If you have any questions about our Refund Policy, or need assistance with a return or refund, please reach out to us at:
Email: info@glamorea.com