Shipping
We offer only standard shipping. The delivery time and cost will depend on your location.
Shipping costs vary based on your location and the total value of your order. We offer free standard shipping on orders over a certain amount, which will be clearly indicated at checkout if applicable.
- Within Germany: Free shipping on orders above €50.00. For orders below €49.99, a flat rate of €3.99 applies.
- Within Europe: Free shipping on orders above €70.00. For orders below €69.99, a flat rate of €6.99 applies
- International Shipping: Free shipping on orders above €100.00. For orders below €99.99, a flat rate of €11.99 applies.
Yes, we offer international shipping to many countries. Shipping fees and delivery times will vary depending on the destination.
- Free shipping for orders above €100.00.
- For orders below €99.99, a flat rate of €11.99 will apply.
Orders are typically processed within 1-2 business days. During peak times or special promotions, processing times may be slightly longer. You will receive an email confirmation once your order has been shipped.
If you need to change your shipping address after placing an order, please contact our customer support team at info@glamorea.com as soon as possible. We’ll do our best to update your address before the order is shipped, but changes may not be possible if the order has already been processed.
Delivery
Delivery times depend on your location. Standard shipping within Europe typically takes 7-11 business days, while international delivery times may vary by country.
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
If your package is delayed, please first check the tracking information provided in your shipping confirmation email. If the package appears to be lost, or if you haven’t received it within the expected delivery time, contact our customer support team at info@glamorea.com for assistance. We’ll work with the carrier to resolve the issue.
Yes, you will receive an email notification with tracking information once your order is shipped. This allows you to monitor the progress of your delivery and know when it is out for delivery.
If your tracking number isn’t updating, it may be due to a delay in the courier’s system. If there is no update after 48 hours, please contact our customer support team for assistance.
Yes, you will receive a delivery confirmation email once your order has been delivered. If you do not receive this notification, please check your tracking information.
Return
We want you to love your purchase from Glamoréa. If for any reason you're not satisfied, you can return items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached.
Please refer to our Support Team at info@glamorea.com for detailed instructions.
Once we receive your returned item, it typically takes 5-7 business days to process your return. You will receive an email confirmation once your return has been processed.
If your order arrives damaged or incorrect, please contact our customer support team at info@glamorea.com immediately. We will assist you with a return, exchange, or refund as needed to ensure you are satisfied with your purchase.
Glamoréa does not offer free returns. To return an item, please follow these steps:
- Contact Us: Email us at info@glamorea.com within 14 days of receiving your order with your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: After we approve your return request, we will provide instructions on how to send the item(s) back to us.
- Shipping the Return: You will be responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
- Inspection and Refund: Once we receive your return, we will inspect the item(s) to ensure they meet our return criteria. If approved, your refund will be processed and credited to your original payment method within 7-10 business days.
Refund
Once we receive your returned item(s), we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed and credited to your original payment method within 7-10 business days. You will receive a confirmation email once the refund has been processed.
If you haven’t received your refund after 7 business days, please check with your bank or credit card company, as processing times can vary. If there is still an issue, contact our customer support team at info@glamorea.com, and we’ll assist you in resolving the matter.
Original shipping costs are non-refundable unless the return is due to an error on our part, such as receiving a damaged or incorrect item. In such cases, we will refund the shipping cost along with the item’s price.
Yes, refunds will be issued based on the amount you actually paid, including any discounts or promotional offers applied at the time of purchase. If a discount code was used, the refunded amount will reflect the discounted price.
Yes, if you cancel your order before it has been fulfilled, a full refund will be processed to your original payment method. If the order has already been fulfilled, please follow our return policy to initiate a return and receive a refund.